Terminal Procedures

Arrival

32 units of passport check counters are present for the passport check works of the arriving passengers. The actions in this counters can be completed in a short time by using advanced passport reading technologies and accordingly the passengers may complete all the airport procedures safely, easily and quickly.

To provide easy visa procedures for the citizens of the countries subject to visa, 12 units of visa counters service the passengers as located before the Arriving Passenger passport check.

Please click for to learn the visa procedures and fees for various countries.

After the passport check, the passengers proceed to “Baggage Receiving Hall” for to take their baggage. 8 units of baggage receiving bands function in the hall. Duty Free shop with many products or café and buffet for accommodation purposes are present in this hall for to serve the passengers waiting their baggage.
In case the passengers own goods subject to customs procedures, the required assistance may be obtained from the officers at the “Customs Table” while performing the baggage receiving and customs procedures.

The greeting counters are organized to ease the works of the arriving passengers and tour operators. These counters serve to enable the list-passenger matching to be performed by the travel agencies and also to provide the passengers reach their service vehicles easily and problem free.

Departure

Welcome to YDA Dalaman Airport

We want to make your departure as easy as possible; so here are some preparation tips that will make your time at our airport even more comfortable:

  • Keep all the necessary documents on you, i.e. your ticket, valid passport, visa, if needed, and other travel documents
  • Check the contents of your baggage considering the permitted size and weight as airlines are applying strict controls (check your airline’s security regulations and our security advice)
  • Check your insurance
  • You can enjoy our pleasant restaurants and shopping areas
  • Contact your airline if your child will travel alone or if you would like to travel with your pet.

While performing the upper most level security actions in the terminal, the completion of the passenger procedures in the possible shortest time is also considered. YDA Dalaman Airport Terminal service 85 Check-in counters properly equipped to render computerized Check-In services. Check-In services are being rendered in computerized environment using CUTE and LDCS systems. Thus it is assured that passengers complete their check-in procedures in the possible shortest time and without any mistakes.

The baggage system installed in YDA Dalaman Airport (Baggage Handling System, Baggage Separation System, EDS, CUTE/LDCS, BRS) is the most advanced technological system in the world currently.

Baggage Handling and Baggage Separation systems terminate the risks of mechanical cause baggage lost and prevent the baggage to be sent to wrong locations or baggage not being loaded to the plane.

Addressing the baggage on the band by the check-In, monitoring the baggage at every location thanks to optic reader systems, automatic safety s canning of baggage using various technologies under EDS system and matching the boarding passengers with loaded baggage; all tell that all the baggage is in the safe hands in Dalaman Airport YDA International Terminal .

There are 34 passport check (passport control) counters in departing passenger level; whereas passport checks can be completed in a short time by using advanced passport reading technologies and accordingly the passengers may proceed to accommodation areas, shopping spots and waiting halls.

Restrictions on Liquids in Hand Luggage effective as of January 1, 2010 at International Flights

New rules to protect you against the new threat of liquid explosives are to be adopted.

The new rules will be applied at all Turkish airports for international flights effective from January 1, 2010. The permitted amount of liquids, aerosols and gels in hand luggage will be restricted according to the new rules.

RULES FOR LIQUIDS IN YOUR HANG LUGGAGE

You can only take liquids, aerosols and gels in containers of no more than 100 milliliters.
These containers must be carried in a transparent plactic bag.
Volume of this resealable plastic bag must not be more than 1 litre per passenger.

Containers larger than 100ml (excluding essential medicines) will not be allowed through the security point even if they are only part full.

LIQUIDS INCLUDE

Water and other dirinks, soups, syrups, creams, lotions, oils, perfumes, sprays, gels including hair and shower gels, contents of pressurized containers including shaving foam deodorants, liquid-solid mixtures, mascara and only other item of similar consistency.

EXCEPTIONS

Baby food for use during trip, Medicines for use during trip
You may be asked for proof that they are needed or you may be asked to taste the content.

CHECK-IN BAGS

You can still carry liquids in your check-in bag. New rules only affect hand luggage.

DUTY FREE

All tax-free liquids purchased at the airport duty-free shops located beyond the passport control or on board airlines, should be within the shopping limits set by the customs laws of the Republic of Turkey or the country of your destination.

You can take liquids purchased at duty free shops to the aircraft as cabin baggage only

  • If these liquids have been placed in a special scaled plastic bag with the receipt.
  • If the seal on the bag has not been broken.
  • If these liquids were purchased on the day of the flight.

If you have any doubts please ask your airline or travel agent in advance of travel. Please cooperate with airport security and airline staff.


Passenger's Rights

It is the responsibility of the airlines to provide information in such cases of inconvenience. They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.

Please ask for information at the airline’s or tour operator’s desk, especially with regards to compensation and assistance.

Please click here to read the Turkish regulations on air passenger rights:

http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf

For information on the air passenger rights in the European Union please check information provided by the European Comission:

http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00