Survey

Dear guest,
We will be grateful to you if you spare a valuable time to state your expectation and suggestions to lead us and analyze your satisfaction for our Terminal Services and provide you better service. Thank you for your participation!

Within the scope of the complaints that you have communicated to us, we declare that all of your information that you share with us is protected in accordance with the “Law of Protection of the Personal Data” number 6698. For further information regarding the subject and your rights, please read

Descriptive Text for the Protection of Personal Data” which you can find in our internet address dalamanairport.aero

    1) Terminal Services and Passenger Flow

    Terminal direction and signsVery GoodGoodAveragePoorVery PoorNo Idea
    Flight information monitorsVery GoodGoodAveragePoorVery PoorNo Idea
    Information servicesVery GoodGoodAveragePoorVery PoorNo Idea
    AnnouncementsVery GoodGoodAveragePoorVery PoorNo Idea
    Terminal air conditioningVery GoodGoodAveragePoorVery PoorNo Idea
    Terminal lighteningVery GoodGoodAveragePoorVery PoorNo Idea

    2) Private Security and Passport Procedure

    Attitude of private security staffVery GoodGoodAveragePoorVery PoorNo Idea
    Waiting time at private security controlVery GoodGoodAveragePoorVery PoorNo Idea
    Waiting time at passport controlVery GoodGoodAveragePoorVery PoorNo Idea
    Attitude of passport staffVery GoodGoodAveragePoorVery PoorNo Idea

    3) Check-in and Baggage Procedure

    Efficiency and attitude of check-in staffVery GoodGoodAveragePoorVery PoorNo Idea
    Waiting time at check-in procedureVery GoodGoodAveragePoorVery PoorNo Idea
    Sufficiency of baggage trolleyVery GoodGoodAveragePoorVery PoorNo Idea
    Time for baggage receivingVery GoodGoodAveragePoorVery PoorNo Idea

    4) Duty Free Shops

    Product range and qualityVery GoodGoodAveragePoorVery PoorNo Idea
    Product availabilityVery GoodGoodAveragePoorVery PoorNo Idea
    Shopping comfort and facilityVery GoodGoodAveragePoorVery PoorNo Idea
    Attitude and behavior of staffVery GoodGoodAveragePoorVery PoorNo Idea
    Shopping store

    5) Food and Beverage Services

    Brand rangeVery GoodGoodAveragePoorVery PoorNo Idea
    Product rangeVery GoodGoodAveragePoorVery PoorNo Idea
    Service qualityVery GoodGoodAveragePoorVery PoorNo Idea
    Attitude and behavior of staffVery GoodGoodAveragePoorVery PoorNo Idea
    Shopping restaurant/Bar-Cafe

    6)Cleaning Services

    Cleaning of terminalVery GoodGoodAveragePoorVery PoorNo Idea
    Cleaning of toiletVery GoodGoodAveragePoorVery PoorNo Idea

    7) Other Services

    Health serviceVery GoodGoodAveragePoorVery PoorNo Idea
    Ticket sales officesVery GoodGoodAveragePoorVery PoorNo Idea
    Rent a carVery GoodGoodAveragePoorVery PoorNo Idea
    Facility for disabled passengerVery GoodGoodAveragePoorVery PoorNo Idea
    Bank – ATM - Change OfficeVery GoodGoodAveragePoorVery PoorNo Idea
    Baby change roomVery GoodGoodAveragePoorVery PoorNo Idea
    Parking areaVery GoodGoodAveragePoorVery PoorNo Idea

    8) Your opinion and suggestions

    Gender Age
    Aim of your visit
    I authorize the airport operator to use my personal data to be processed within the scope of the Law on the Protection of Personal Data in order to take necessary steps upon my request.


      1) Terminal Services and Passenger Flow

      Terminal direction and signsVery GoodGoodAveragePoorVery PoorNo Idea
      Flight information monitorsVery GoodGoodAveragePoorVery PoorNo Idea
      Information servicesVery GoodGoodAveragePoorVery PoorNo Idea
      AnnouncementsVery GoodGoodAveragePoorVery PoorNo Idea
      Terminal air conditioningVery GoodGoodAveragePoorVery PoorNo Idea
      Terminal lighteningVery GoodGoodAveragePoorVery PoorNo Idea

      2) Private Security and Passport Procedure

      Attitude of private security staffVery GoodGoodAveragePoorVery PoorNo Idea
      Waiting time at private security controlVery GoodGoodAveragePoorVery PoorNo Idea
      Waiting time at passport controlVery GoodGoodAveragePoorVery PoorNo Idea
      Attitude of passport staffVery GoodGoodAveragePoorVery PoorNo Idea

      3) Check-in and Baggage Procedure

      Efficiency and attitude of check-in staffVery GoodGoodAveragePoorVery PoorNo Idea
      Waiting time at check-in procedureVery GoodGoodAveragePoorVery PoorNo Idea
      Sufficiency of baggage trolleyVery GoodGoodAveragePoorVery PoorNo Idea
      Time for baggage receivingVery GoodGoodAveragePoorVery PoorNo Idea

      5) Food and Beverage Services

      Brand rangeVery GoodGoodAveragePoorVery PoorNo Idea
      Product rangeVery GoodGoodAveragePoorVery PoorNo Idea
      Service qualityVery GoodGoodAveragePoorVery PoorNo Idea
      Attitude and behavior of staffVery GoodGoodAveragePoorVery PoorNo Idea
      Shopping restaurant/Bar-Cafe

      6)Cleaning Services

      Cleaning of terminalVery GoodGoodAveragePoorVery PoorNo Idea
      Cleaning of toiletVery GoodGoodAveragePoorVery PoorNo Idea

      7) Other Services

      Health serviceVery GoodGoodAveragePoorVery PoorNo Idea
      Ticket sales officesVery GoodGoodAveragePoorVery PoorNo Idea
      Rent a carVery GoodGoodAveragePoorVery PoorNo Idea
      Facility for disabled passengerVery GoodGoodAveragePoorVery PoorNo Idea
      Bank – ATM - Change OfficeVery GoodGoodAveragePoorVery PoorNo Idea
      Baby change roomVery GoodGoodAveragePoorVery PoorNo Idea
      Parking areaVery GoodGoodAveragePoorVery PoorNo Idea

      8) Your opinion and suggestions

      Gender Age
      Aim of your visit
      I authorize the airport operator to use my personal data to be processed within the scope of the Law on the Protection of Personal Data in order to take necessary steps upon my request.