Passenger Experience Survey

Dear guest,
We will be grateful to you if you spare a valuable time to state your expectation and suggestions to lead us and analyze your satisfaction for our Terminal Services and provide you better service. Thank you for your participation!

Within the scope of the complaints that you have communicated to us, we declare that all of your information that you share with us is protected in accordance with the “Law of Protection of the Personal Data” number 6698. For further information regarding the subject and your rights, please read

Descriptive Text for the Protection of Personal Data” which you can find in our internet address dalamanairport.aero

    1) Terminal Services and Passenger Flow

    Terminal direction and signs

    Very GoodGoodAveragePoorVery PoorNo Idea

    Flight information monitors

    Very GoodGoodAveragePoorVery PoorNo Idea

    Information services

    Very GoodGoodAveragePoorVery PoorNo Idea

    Announcements

    Very GoodGoodAveragePoorVery PoorNo Idea

    Terminal air conditioning

    Very GoodGoodAveragePoorVery PoorNo Idea

    Terminal lightening

    Very GoodGoodAveragePoorVery PoorNo Idea

    2) Private Security and Passport Procedure

    Attitude of private security staff

    Very GoodGoodAveragePoorVery PoorNo Idea

    Waiting time at private security control

    Very GoodGoodAveragePoorVery PoorNo Idea

    Waiting time at passport control

    Very GoodGoodAveragePoorVery PoorNo Idea

    Attitude of passport staff

    Very GoodGoodAveragePoorVery PoorNo Idea

    3) Check-in and Baggage Procedure

    Efficiency and attitude of check-in staff

    Very GoodGoodAveragePoorVery PoorNo Idea

    Waiting time at check-in procedure

    Very GoodGoodAveragePoorVery PoorNo Idea

    Sufficiency of baggage trolley

    Very GoodGoodAveragePoorVery PoorNo Idea

    Time for baggage receiving

    Very GoodGoodAveragePoorVery PoorNo Idea

    4) Duty Free Shops

    Product range and quality

    Very GoodGoodAveragePoorVery PoorNo Idea

    Product availability

    Very GoodGoodAveragePoorVery PoorNo Idea

    Shopping comfort and facility

    Very GoodGoodAveragePoorVery PoorNo Idea

    Attitude and behavior of staff

    Very GoodGoodAveragePoorVery PoorNo Idea

    Shopping store

    5) Food and Beverage Services

    Brand range

    Very GoodGoodAveragePoorVery PoorNo Idea

    Product range

    Very GoodGoodAveragePoorVery PoorNo Idea

    Service quality

    Very GoodGoodAveragePoorVery PoorNo Idea

    Attitude and behavior of staff

    Very GoodGoodAveragePoorVery PoorNo Idea

    Shopping restaurant/Bar-Cafe

    6)Cleaning Services

    Cleaning of terminal

    Very GoodGoodAveragePoorVery PoorNo Idea

    Cleaning of toilet

    Very GoodGoodAveragePoorVery PoorNo Idea

    7) Other Services

    Health service

    Very GoodGoodAveragePoorVery PoorNo Idea

    Ticket sales offices

    Very GoodGoodAveragePoorVery PoorNo Idea

    Rent a car

    Very GoodGoodAveragePoorVery PoorNo Idea

    Facility for disabled passenger

    Very GoodGoodAveragePoorVery PoorNo Idea

    Bank – ATM - Change Office

    Very GoodGoodAveragePoorVery PoorNo Idea

    Baby change room

    Very GoodGoodAveragePoorVery PoorNo Idea

    Parking area

    Very GoodGoodAveragePoorVery PoorNo Idea

    8) Your opinion and suggestions

    Gender

    Age

    Aim of your visit

    I authorize the airport operator to use my personal data to be processed within the scope of the Law on the Protection of Personal Data in order to take necessary steps upon my request.


      1) Terminal Services and Passenger Flow

      Terminal direction and signs

      Very GoodGoodAveragePoorVery PoorNo Idea

      Flight information monitors

      Very GoodGoodAveragePoorVery PoorNo Idea

      Information services

      Very GoodGoodAveragePoorVery PoorNo Idea

      Announcements

      Very GoodGoodAveragePoorVery PoorNo Idea

      Terminal air conditioning

      Very GoodGoodAveragePoorVery PoorNo Idea

      Terminal lightening

      Very GoodGoodAveragePoorVery PoorNo Idea

      2) Private Security and Passport Procedure

      Attitude of private security staff

      Very GoodGoodAveragePoorVery PoorNo Idea

      Waiting time at private security control

      Very GoodGoodAveragePoorVery PoorNo Idea

      Waiting time at passport control

      Very GoodGoodAveragePoorVery PoorNo Idea

      Attitude of passport staff

      Very GoodGoodAveragePoorVery PoorNo Idea

      3) Check-in and Baggage Procedure

      Efficiency and attitude of check-in staff

      Very GoodGoodAveragePoorVery PoorNo Idea

      Waiting time at check-in procedure

      Very GoodGoodAveragePoorVery PoorNo Idea

      Sufficiency of baggage trolley

      Very GoodGoodAveragePoorVery PoorNo Idea

      Time for baggage receiving

      Very GoodGoodAveragePoorVery PoorNo Idea

      5) Food and Beverage Services

      Brand range

      Very GoodGoodAveragePoorVery PoorNo Idea

      Product range

      Very GoodGoodAveragePoorVery PoorNo Idea

      Service quality

      Very GoodGoodAveragePoorVery PoorNo Idea

      Attitude and behavior of staff

      Very GoodGoodAveragePoorVery PoorNo Idea

      Shopping restaurant/Bar-Cafe

      6)Cleaning Services

      Cleaning of terminal

      Very GoodGoodAveragePoorVery PoorNo Idea

      Cleaning of toilet

      Very GoodGoodAveragePoorVery PoorNo Idea

      7) Other Services

      Health service

      Very GoodGoodAveragePoorVery PoorNo Idea

      Ticket sales offices

      Very GoodGoodAveragePoorVery PoorNo Idea

      Rent a car

      Very GoodGoodAveragePoorVery PoorNo Idea

      Facility for disabled passenger

      Very GoodGoodAveragePoorVery PoorNo Idea

      Bank – ATM - Change Office

      Very GoodGoodAveragePoorVery PoorNo Idea

      Baby change room

      Very GoodGoodAveragePoorVery PoorNo Idea

      Parking area

      Very GoodGoodAveragePoorVery PoorNo Idea

      8) Your opinion and suggestions

      Gender

      Age

      Aim of your visit

      I authorize the airport operator to use my personal data to be processed within the scope of the Law on the Protection of Personal Data in order to take necessary steps upon my request.